Thursday, May 27, 2010

Brother DR-350 Drum Unit -How do I clear the message Dust on Drum, Drum Error or Clean Corona Wire from the display?

The message Dust on Drum, Drum Error or Clean Corona Wire will appear ifthe primary corona wire on the drum unit needs to be cleaned or the drumneeds to be replaced.

1. Turn off the power switch and unplug the power cord.
2. Open the front cover.
3. Pull out the toner and drum assembly.
Note: We recommend that you place the toner and drum assembly on a pieceof paper in case you accidentally spill or scatter toner.
4. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times. Return the blue tab and snap it into the home position before you put the drum/toner assembly back into the machine. If you don#t, printed pages may have a vertical stripe.
5. Put the toner and drum assembly back in the machine.
6. Close the front cover.
7. Plug the machine back into the power outlet and turn on the power switch.
8. if the message continues to appear, the drum will need to be replaced.

If the problem continues after replacing the drum and your machine is within warranty, contact Brother directly.

If your machine is out of warranty, you can contact us for support.

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